Refund & Returns Policy

Effective Date: January 1, 2025

At Telitmall, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.

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 Returns

You may return most items within 7 days of delivery if:

• The product is defective or damaged upon arrival

• The item is incorrect or different from what was ordered

• The product does not match the description on our website

To be eligible for a return:

• The item must be unused and in its original packaging

• You must include proof of purchase (e.g. receipt or order number)

• You must notify us within 7 days of receiving the product

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Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved:

• A full or partial refund will be processed to your original payment method or via mobile money

• Please allow 5–7 business days for the refund to reflect

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Exchanges

We offer free exchanges for:

• Damaged or defective items

• Wrong item delivered

Simply contact our support team and we will assist you in replacing the product as quickly as possible.

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Non-Returnable Items

The following products are not eligible for return or refund:

• Items damaged due to misuse or negligence

• Products without original packaging or accessories

• Items returned after the 7-day window

• Perishable or hygiene-sensitive goods (where applicable)

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How to Request a Return

1. Contact our support team within 7 days of receiving your item

2. Provide your order number, reason for return, and photos if necessary

3. We will guide you through the return/exchange process

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Contact Us

For all return or refund requests, reach out via:
returns@telitmall.com
059 540 2370 | 053 883 1181 | 053 798 6733

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Thank you for shopping with Telitmall.
We value your trust and are committed to providing a smooth, fair, and transparent return experience.